Privacy & Security

We view our customer security as paramount. Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy. We take appropriate technical and organizational measures to protect against unauthorized or unlawful processing of your personal information, including encrypting your information to applicable industry standards.

During your visit to our site we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. We only keep

your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to. When you register your details with us, you have the option to subscribe to future promotions and special offers.

We supply your information electronically to our couriers who need your details to deliver your orders. We take appropriate technical and organizational measures to protect against unauthorized or unlawful processing of your personal information, including encrypting your information to applicable industry standards.

Ordering

Once you have your items in your cart, you can make further modifications to your order such as increasing the quantity by entering the desired amount in the quantity field.

Clicking on the Proceed to Checkout button on the cart screen then takes you to a login screen, once you have registered you are taken to the Shipping Information page where you can select the correct delivery and billing address for this order. Please note that the billing address must match the details for the card that is being used. Once you have chosen the delivery method

and clicked on the Proceed to Payment button. This will take you through to the Payment Page.

Viewing Orders

Order confirmation: Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, the cost and delivery options. At this time you will also be sent a confirmation by email re-stating the details for your records. This email does not however indicate that your order has been or begun to be processed or a confirmation of contract of purchase.

Once we have processed your order you will receive a second email from us detailing what has

been sent to you and informing you of your tracking reference number. By clicking on the tracking reference link you will be taken to the courier’s website where you can see the progress of your delivery.

Updating Account Information

By registering with us it provides an easy way for you to manage your account, change your payment details and your shipping/billing address. In your account you have a wide range of options to manage your current orders, billing agreements and product reviews. Be sure to sign up to our free newsletter subscription and keep up to date with the latest products and prices we have to offer.

Our Contract

These Terms and Conditions govern the supply of goods sold by Energy Engineering, Plot No. 21, FF, Industrial Area, Phase-II, Chandigarh, INDIA.

All orders placed by you are on the basis of these Terms and Conditions and are subject to acceptance by us by delivery of the goods to you at which point a legally binding contract is constituted between us. The processing of your payment and acknowledgement of your order does not constitute legal acceptance of order. If you access the website, and/or place an order for goods, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our website.

Availability

Due to the nature of our products, our stock availability may vary and we will keep all customers updated on this. If you have already placed your order and we are out of stock of the product, we will seek to make amendments by offering a refund or sending the product as soon as we have it in stock.

Risk & Title

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charge.

Liability

We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. This warranty does not apply to any defect in the Product arising from fair wear and tear, willful damage, accident, negligence by you or any third party, if you use the Product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval.

If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.

We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include:

  • Loss of income or revenue;
  • Loss of business;
  • Loss of profits;
  • Loss of data.

Nothing in these terms and conditions are intended to exclude or limits our liability for:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Any other matter for which it would be illegal for us to exclude or attempt to exclude or liability;
  • Nothing in these terms and conditions are intended to affect your statutory rights;

 

Events outside our control: We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations to you that is caused by events outside our reasonable control.

Data Protection & Security

To ensure that your credit, debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy.

During your visit to our site we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. We only keep

your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to.

We take appropriate technical and organizational measures to protect against unauthorized or unlawful processing of your personal information, including encrypting your information to applicable industry standards.

Complaints

We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible.

For complaints relating to orders please email customer services. To assist us in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.

Our rights to alter these Terms & Conditions

We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you.

Our request to place order only after studying the Terms & Policy to avoid any business conflictions.